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Welcome to eGyanKosh’s Unit-10 Telephone Conversation Study Material, specially designed for IGNOU students preparing for the 2025 academic year. This comprehensive resource provides an in-depth exploration of effective telephone communication skills, highlighting essential strategies, techniques, and practical insights to enhance your conversational abilities. Whether you’re a novice looking to improve your verbal interactions or a seasoned learner seeking to refine your skills, our free downloadable study material will equip you with the knowledge and confidence to excel in both academic and professional settings. Dive in and take the first step towards mastering the art of effective telephone conversations!