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eGyanKosh: BRL-013 Customer Value Management Study Material Free Download (IGNOU 2025)

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Collection's Items (Sorted by Submit Date in Descending order): 1 to 10 of 10
Issue DateTitleContributor(s)
2017Unit-1 Introduction to Customer Value Management-
2017Unit-2 Customer Value Expectations-
2017Unit-3 Customer Value Perception-
2017Unit-4 Customer Value Generation-
2017Unit-5 Customer Value Communication-
2017Unit-6 Service Quality Management-
2017Unit-7 Customer Loyalty and Customer Retention-
2017Unit-8 Service Recovery and Customer Value-
2017Unit-9 Technology and Customer Value-
2017Unit-10 CVM in the Indian Context-
Collection's Items (Sorted by Submit Date in Descending order): 1 to 10 of 10

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