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eGyanKosh: BRL-004 Customer Service Management Study Material Free Download (IGNOU 2025)

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Collection's Items (Sorted by Submit Date in Descending order): 1 to 12 of 12
Issue Date Title Contributor(s)
2017 Unit-1 Introduction to Customer Service –
2017 Unit-2 Customer Service Classification –
2017 Unit-3 Steps in Selling –
2017 Unit-4 Retail Selling Skills –
2017 Unit-5 Customer Expectations –
2017 Unit-6 Service Quality –
2017 Unit-7 Customer Experience Management –
2017 Unit-8 Customer Loyalty –
2017 Unit-9 Grievance and Complaint Management System –
2017 Unit-10 Service Recovery –
2017 Unit-11 Internal Marketing –
2017 Unit-12 Communication with the Customer –
Collection's Items (Sorted by Submit Date in Descending order): 1 to 12 of 12

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