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eGyanKosh: BRL-004 Customer Service Management Study Material Free Download (IGNOU 2025)

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Collection's Items (Sorted by Submit Date in Descending order): 1 to 12 of 12
Issue DateTitleContributor(s)
2017Unit-1 Introduction to Customer Service-
2017Unit-2 Customer Service Classification-
2017Unit-3 Steps in Selling-
2017Unit-4 Retail Selling Skills-
2017Unit-5 Customer Expectations-
2017Unit-6 Service Quality-
2017Unit-7 Customer Experience Management-
2017Unit-8 Customer Loyalty-
2017Unit-9 Grievance and Complaint Management System-
2017Unit-10 Service Recovery-
2017Unit-11 Internal Marketing-
2017Unit-12 Communication with the Customer-
Collection's Items (Sorted by Submit Date in Descending order): 1 to 12 of 12

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